Booking and enrolment
- For current course costs and dates, please refer to our website. Course fees may be subject to change.
- Before booking onto the course, please ensure you have read the course content, to ensure the course will meet your CPD needs and that you are able to meet eligibility criteria, where stated.
- If a booking form is completed by an individual other than the named student, it is the responsibility of this individual to ensure the student is suitable for the course and meets any eligibility criteria.
- Your booking constitutes a request for SCCO to reserve you a place on a course with a specific start date. All bookings are subject to acceptance and availability. Your booking is not confirmed until payment is received.
- It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the event or the advertised speakers. We reserve the right to do this at any time. Where we alter the time and/or location of the event, we will provide you with notice of this
- We may update or amend these Terms from time to time to reflect changes to our courses, our services, our student’s needs and our business priorities. We will try to give you reasonable notice of any major changes.
Course Fee and Payment
- Online card payments are handled by our payment provider PayPal via their secure payment system. SCCO also accept payments by phone from the following cards:
- VISA debit and credit card
- MASTERCARD debit and credit card
- DINERS debit and credit card
- MAESTRO credit card
- Fees for courses in Germany are payable by bank transfer.
- If you’ve paid a deposit for a course, the remaining balance must be paid no less than 3 months before the course start date.
- You will be invoiced for the balance via email. If full payment is not received by the due date stated on your invoice, it will be treated as a cancellation by you.
- If you would like to pay by instalments, you can do this by setting up a standing order. Instalment payments must conclude by the balance due date.
- Please get in touch if you are facing difficulty making payment so that we can look at ways to support you.
Cancellation
- In the event of there being insufficient numbers booked onto a course, SCCO reserves the right to cancel or postpone the course.
- We appreciate that sometimes there is a need to cancel your enrolment. If you cannot attend, or no longer require a place, please provide notice of cancellation in writing as early as possible.
- Students have a period of 14 days from the date that SCCO receive either deposit or full payment to cancel and will receive a full refund. After 14 days, the deposit is non-refundable. If your course is due to start within 3 months of when a booking is made, your right to cancel will not apply.
- Deposit payments are non-refundable and non-transferable.
- Cancellation charges will be calculated from the date we receive written notification from you. If you cancel prior to the scheduled start date of the course, you will be liable to pay the cancellation charges set out in the table below:
| Cancellation period | Cancellation charge |
| 3 months or more prior to course | loss of deposit |
| 3 – 2 months prior to course | 50% of course fees |
| 0 – 60 days prior to course | 100% of course fees |
| No show | 100% of course fees |
Cancellation charges are calculated on the total amount payable.
If the full fee is not received by the due date stated on your invoice, it will be treated as a cancellation by you, and your deposit will be lost.
- We recommend you take out your own insurance in case you have to cancel through illness or unforeseen circumstances.
- Should the SCCO have to cancel a course any fees paid will be returned in full; other costs you may incur e.g. travel/hotel unfortunately cannot be reimbursed.
- SCCO accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.
Course attendance and certification
- Students will receive joining instructions via email to the email address provided on the booking form, or via SCCO’s Virtual Learning Environment.
- If the joining instructions are not received, it is the responsibility of the individual who completed the booking to contact SCCO to arrange for them to be reissued.
- Failure to attend the course will result in the full cost being incurred.
- SCCO will send all correspondence primarily via email to the email address provided at the time of booking. If alternative details are received after the booking form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.
- CPD certificates are issued after the course has taken place. Certificates will not be issued where there is non-attendance, either in full or part.
- Course attendance will not be permitted unless payment in full has been received prior to attending the course.
Course Provisions
- The cost of travel is not included in the course fee and it is the student’s responsibility to get to the course location and venue at the specified time.
- The student is responsible at all times for their personal property and equipment and for ensuring it is suitable and safe for use on the course. SCCO will not be responsible for any loss or damage to a client’s personal property or equipment used on a course.
- If SCCO issues property or equipment for use on a course, the student will at all times be responsible for its safekeeping and proper use. SCCO reserves the right to charge for any property and / or equipment lost, damaged or misused by a student on a course.
- Where meals are provided, any special dietary requirements need to be notified to SCCO 14 days in advance of the course commencing. We cannot guarantee meeting special requests if we are not notified within this timescale.
- Costs for any additional requirements (including special diets) will be met by the student.
- At all times, all intellectual property rights in the training materials provided before, during or after the course are owned by us or are included with the permission of the owner of the rights. No materials may be reproduced, stored in a retrieval system or transmitted in any form without our prior written consent.
- Photography and video footage taken on a course by an authorised person may be used by SCCO for publicity purposes. If a student does not consent to this, they must inform the course director at the start of the course. Students are not authorised at any time during the course to take photographs, videos or any recording without consent from the Course Director or SCCO Trustees.
Data Protection
By submitting your registration details you agree to the SCCO holding and processing your personal data in accordance with current data protection legislation.
The registration details you provide us with when booking may be used before, after and during the event. We will use your personal data to send you information to aid your participation in the course or event, i.e. registration instructions, invoicing and payment, and learning materials. We will also use your name in the preparation of name badges and delegates lists. After the course, we may send you follow up emails seeking your feedback and also informing you of similar events that we think will be of interest to you.
For more information about our data protection policy, please refer to our Privacy Policy.
Insurance
All students are responsible for arranging full professional indemnity insurance, which covers them for the country in which they are studying and for the full duration of the course. The SCCO reserves the right to withhold admittance to any student not adequately insured.
Practical Sessions/ Medical History
- All students are expected to act as models for practical sessions. Please note that during the course you will work as a pair with another student and must be prepared to be worked on as a model. If for health reasons, you cannot act as a model you will not be permitted to attend the course. A refund may be given subject to circumstances and Office Manager approval.
- As part of our duty of care to everyone participating, a past medical history form will be sent to you to be completed and brought to the course for the tutor to see before practical sessions. Information supplied will be treated confidentially and shared only among the course faculty. At the end of the course, forms will either be returned to the relevant student or shredded. The completed Medical History form is the property of the student who completes it and they should retain it at all times other than when it is handed to the tutor before a practical session.
Important note: SCCO’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any correspondence will not form part of the contract.
BY PLACING YOUR BOOKING, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED THE CONDITIONS OF BOOKING.